Privacy Policy

Who we are

Trenchline Utilities Limited
Amberstone Depot, Hailsham, BN27 1PH
Phone: 01424 215 345
Email: service@trenchlineutilities.com

Registered office: Unit 2.02 High Weald House, Glovers End, Bexhill, East Sussex, TN39 5ES. Company no. 06497824.

The information this website collects

This website is a static brochure site. It does not include a contact form, an account, or its own analytics cookies.

If you telephone or email us, we use the name, contact details and any other information you choose to give us so we can reply.
Our hosting provider keeps ordinary server logs, which can include your IP address and browser type, in order to run and protect the website.

Why we have it

We use the information you give us to respond to an enquiry and to provide the service you have asked about.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on are:

Your consent, where you contact us. You can withdraw that consent at any time by emailing service@trenchlineutilities.com.
Our legitimate interest in responding to enquiries and keeping the website secure.

How we store your information

Your information is stored securely. We keep personal information for no longer than is necessary for the purpose it was provided, and then delete it from our systems.

Your data protection rights

Under data protection law, you have rights including:

Your right of access. You have the right to ask us for copies of your personal information.
Your right to rectification. You have the right to ask us to correct information you think is inaccurate, and to complete information you think is incomplete.
Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing. You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay a charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at service@trenchlineutilities.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can complain to us at service@trenchlineutilities.com.

You can also complain to the ICO if you are unhappy with how we have used your data.